Accounts Receivable Team Lead

Description

Overall Purpose of the Job:

The Accounts Receivable Team Lead is responsible for planning, leading, organizing and coordinating subordinate staff in their daily operations of various credit control activities including, but not limited to, collections/investigations/review of journals and customer queries. The Team Lead is also responsible for building a positive relationship with both internal and external customers, to receive payments timeously and to reduce bad debt.

Responsibilities:

Collections:

Output 1:

• Plan, organise, coordinate, and direct AR Controllers in the daily operations of various credit control activities including, but not limited to customer queries and /AR reconciliations.
• Assist in building the capabilities, tools, and skills within the team, driving high levels of individual accountability, engagement, empowerment, and development. This includes responsibility for providing support for controllers to be successful in their roles.
• Set work priorities; create work schedules and assist with monthly Debtors Trackers.
• Actively Manage team performance by allocating priorities and workloads to enable controllers to achieve and exceed individual and team goals and objectives.
• Develop positive, high performing and collaborative teams to ensure that services and requirements are being met or exceeded.
• Actively managing the talent and career paths of individuals within the team, including conducting performance and development reviews and succession planning with all direct reports.
• Proactively challenges current processes to identify opportunities to simplify and therefore enhance the current credit control framework.
• Proactively manage leave schedules for APS (Sick/Annual/Study leave).

Output 2:

• Analysis of all assigned aged debtors and actively works to reduce delinquency. Ensures prompt action is taken for non-payment or continued late payment.
• Approvals of Debtors refunds in line with current levels of authority.
• Attend collections meetings to ensure that SOPs are being followed and adhered to.
• Ensure that all terminated students have been handed over to prelegal for collections.
• Preparation of the consolidated Debtors Tracker.
• Quality Control check on Calls, Debtors Manager notes and Fresh Desk calls.
• Attend to legal queries escalated from the pre-legal teams.
• Ensure that monthly SMS and Email campaigns are timeously deployed.

Output 3:

• Build sustainable relationships and trust with all stakeholders including but not limited to Brand Finance and Principals through open and interactive communication.
• Handle account payer’s complaints, provide appropriate solutions and alternatives.
• Communicate with internal departments as required to maintain an accurate position on student’s accounts.
• Ensure all queries are resolved in line with the collections SOP.

Output 4:

• Ensure all internal and brand reporting is prepared and submitted timeously.
• Participation in ad-hoc system development and projects

Education Requirements:

• Grade 12.
• B-Tech Credit management / B.Com Accounting

Experience Required:

• 5 years as an Accounts Receivable Team Lead / Debtor’s Manager

Skills Required:

• Knowledge of accounting software.
• Advanced Excel